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Go Card QLD

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Buy a GoCard

About Go Card

"Go card is TransLink's South East Queensland electronic ticket. It allows you to travel seamlessly on all TransLink bus, train, ferry, and tram services in the Go card region. This includes all suburbs of Brisbane, the Gold Coast, and the Sunshine Coast."

How to get a GoCard ?

Here are the steps to get a GoCard:

Step 1:

Purchase a GoCard: You can purchase a GoCard from several retailers, including Queensland Rail ticket offices, Queensland Rail station ticket machines, selected newsagents, and selected convenience stores.

Purchase a GoCard

Step 2:

Register your GoCard: Once you have obtained your GoCard, you can register it online via the TransLink website. Registration allows you to check your balance, view your transaction history, and set up auto top-up.

Register your GoCard

Step 3:

Top-up your GoCard: You can add credit to your GoCard via the TransLink website, a recharge machine, or at a retail location that sells GoCards.

Step 4:

Use your GoCard: When using public transportation services, tap your GoCard on the card reader located on the bus, train, or ferry. The correct fare will be automatically deducted from your card balance.

Required documents for Go Card- Queensland

In general, you would typically need to provide the following information to obtain a contactless payment card for public transportation:

  1. Application form: You may need to fill out an application form provided by the transportation authority or card issuer. This form usually includes personal information such as your name, address, and contact details.
  2. Identification proof: You will likely be required to provide proof of identity. This can be a government-issued ID card, passport, driver's license, or any other document that verifies your identity.
  3. Residential address: Some transportation systems may require you to provide proof of your residential address. This can be in the form of a utility bill, bank statement, or any official document that displays your name and address.
  4. Fee payment: There may be an initial fee or deposit required to obtain the card. This fee is typically paid during the application process.

FAQ's

You can get a Go Card by ordering it online, over the phone, or in person at a retail location or Queensland Rail ticket office.

The cost of a Go Card is AUD $10.00 for an adult card and AUD $5.00 for a concession card.

You can add value to your Go Card online, over the phone, at a retail location or at a recharge machine located at train stations and selected bus interchanges.

When boarding a bus or train, tap your Go Card on the card reader located near the door. The fare for your trip will be deducted from your card balance.

Yes, you can use your Go Card on all buses, trains, and ferries in South East Queensland.

If your Go Card is lost or stolen, you should contact TransLink immediately to report it. You can order a replacement card and transfer any remaining balance to the new card.

Yes, you can get a refund for any remaining balance on your Go Card by visiting a retail location or contacting TransLink. There may be a small administrative fee for processing the refund.

No, Go Cards are for individual use only and cannot be shared. Each person traveling on public transportation needs their own Go Card. However, you can use one card to pay for multiple fares if you are traveling with family or friends, but each person needs to tap their own card when boarding.